Shipping & Delivery

We carefully pack every Oli & E order and want your goodies to reach you safely and as quickly as possible.

Where We Deliver

We currently deliver throughout South Africa.

Orders are sent to the delivery address provided during checkout. Please double-check your address, contact number and delivery details before completing your order to help avoid delays.

Delivery Costs

Delivery costs are calculated and displayed at checkout before payment is completed.

From time to time, Oli & E may offer free or discounted delivery as part of a promotion. Any applicable offer and its conditions will be clearly communicated.

Order Processing

As our products are handcrafted in small batches, we aim to prepare and dispatch orders as quickly as possible.

Please allow approximately 1–3 business days for your order to be processed before dispatch.

Orders placed over weekends or public holidays will be processed from the next business day.

Delivery Times

Once your order has been dispatched, delivery times will depend on your location and the courier service.

As a general guide, delivery within South Africa may take approximately 2–5 business days after dispatch, with deliveries to outlying or rural areas potentially taking a little longer.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Tracking Your Order

Where tracking is available, your tracking information will be sent to you once your order has been dispatched.

Please Check Your Delivery Details

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

If you realise you’ve entered incorrect information, please contact us as soon as possible. We’ll do our best to update the details if the order has not yet been dispatched.

Once an order has been handed over for delivery, we may not be able to change its destination.

Damaged or Incorrect Orders

We take care when packing every order, but if your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include your order number, a description of the problem and clear photographs where applicable so that we can investigate and assist you.

Delayed or Missing Parcels

If your parcel hasn’t arrived within the expected delivery period, please get in touch with us and we’ll help investigate the delivery with the courier.

Questions About Your Order?

Need help with a delivery or have a question before ordering? We’d love to hear from you.

Oli & E

Email: melindi@oliande.co.za
Website: https://oliande.co.za